Technical Account Manager

Inolex - Los Angeles, CA

Full-time - Mid Level

Remote - Los Angeles, CA

11-50 employees

Chemical Manufacturing

About the position

Inolex, Inc. is seeking a Technical Account Manager to drive sales and profitability growth within the beauty care industry. This role involves managing direct, hybrid, and distribution accounts, while also identifying new business opportunities. The position requires a strong understanding of customer needs and market dynamics, along with the ability to engage with clients effectively. The Technical Account Manager will work remotely, primarily serving the western region of the United States, and will be responsible for coordinating sales efforts with key brands and partners.

Responsibilities

• Achieve substantial sales and profitability growth with assigned accounts and new customers.
• Identify new brands and prospects through research and market information.
• Prepare account plans, call reports, sample requests, and follow up with clients.
• Maintain and grow opportunity pipeline to meet annual targets.
• Engage current accounts to expand awareness and develop account intelligence.
• Understand customer objectives, needs, and profitability drivers.
• Prepare annual sales budgets and provide routine forecast reports.
• Update customer database and track new business opportunities.
• Monitor key sales performance indicators and report on deviations.
• Maintain presence at key industry events and seminars.
• Perform additional duties or special projects as required.

Requirements

• Bachelor's degree in a science field (chemistry or engineering preferred).
• Three to five years of commercial experience in sales or customer service.
• Experience with MS Office applications and CRM software.
• Excellent verbal and written communication skills.
• Strong teamwork and cross-group collaboration skills.
• Ability to work independently and manage time effectively.
• Knowledge of customer service and sales best practices.

Nice-to-haves

• Prior experience in formulation of cosmetic products and troubleshooting formulation challenges.
• Excellent understanding of personal care ingredients and their functions.
• Knowledge of the global beauty care industry, market drivers, supply chains, and key accounts.
• Membership and participation in key beauty industry professional associations.

Benefits

• Remote work flexibility
• Opportunity for travel to customer sites and company meetings
• Engagement with key industry events and seminars