Technical Account Manager

Unclassified

Full-time - Mid Level

5,001-10,000 employees

About the position

The Technical Account Manager (TAM) plays a crucial role in managing the post-sales process for both direct and channel customers. This position focuses on ensuring customer satisfaction by addressing technical and business issues throughout the sales process, while also articulating the company's technology and product positioning to various stakeholders.

Responsibilities

• Provide product and technical support for assigned accounts
• Identify and develop potential new business opportunities
• Convey customer requirements to Product Management, Marketing and Engineering teams
• Provide functional and technical support to customers
• Respond to customer questions on technical and business related issues
• Deliver high-level and detailed sales presentations
• Attend conferences, seminars, etc.

Requirements

• 5-7 years relevant experience
• Bachelor's degree or equivalent experience
• Strong knowledge in security and compliance space including Vulnerability Management, Policy Compliance, Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Network Scanners, PCI, Policy Compliance and Audit Tools
• Knowledge of Federal Regulatory Compliance issues such as ISO 27001, HIPAA, GLBA, Sarbanes Oxley (SOX)
• Strong presentation skills and professional communication in emails, RFPs, and reports
• Ability to interact at all levels within customer organizations, from C-level to front-line technical staff
• Organized and analytical with creative problem-solving skills
• Excellent written and oral communication skills
• Willingness to travel throughout sales territory

Nice-to-haves

• 'Big 4' or similar consulting experience