Technical Account Manager

Sovos Compliance - Hopkins, MN

Full-time - Mid Level

Hopkins, MN

10,001+ employees

Publishing Industries

About the position

The Technical Account Manager (TAM) at Sovos Compliance plays a crucial role in the Customer Success team, acting as the primary technical contact for key enterprise accounts. This position is responsible for overseeing customer implementations, ensuring a seamless experience throughout the customer journey, and driving technical projects from inception to completion. The TAM serves as a trusted advisor, coordinating with cross-functional teams to deliver projects on time and within budget while maximizing the value of Sovos products and services for clients.

Responsibilities

• Serve as the primary technical point of contact for key enterprise accounts.
• Assist customers with installation, configuration, maintenance, and process improvements.
• Coordinate code deployment processes involving cross-functional teams and clients.
• Drive technical projects from inception through Go Live and beyond.
• Conduct annual account review meetings and coordinate account health reviews.
• Provide innovative solutions to enhance the software based on customer feedback.
• Deliver training to internal teams and customers on software use and best practices.
• Manage customer-specific crisis communications during emergencies.

Requirements

• 2+ years of experience in customer implementations, technical support, or a similar role.
• Software industry experience preferred; SaaS experience a plus.
• Familiarity with Sovos products, tax rules, SQL queries, and scripting.
• Strong planning, organizational, and communication skills (written and verbal).
• Proven ability to manage client projects while meeting deadlines.
• Attention to detail and a professional, client-focused approach.
• Proficient in project management software, CRM systems, and Microsoft Office.
• Strong business acumen with the ability to simplify technical concepts.

Nice-to-haves

• Willingness to travel occasionally and work outside core business hours as needed.

Benefits

• Flexible Time-Off
• Comprehensive Health, Dental and Vision benefits
• 401(k) with employee sponsored match
• Bi-Weekly Meeting Free Days
• Mentoring Programs
• Globally recognized Training and Development programs
• Tuition Reimbursement
• Time off to Volunteer
• Charitable Giving Match