Technical Account Manager

$77,200 - $96,500/Yr

Viant Technology - Chicago, IL

Full-time - Mid Level

Remote - Chicago, IL

Professional, Scientific, and Technical Services

About the position

Viant Technology LLC is seeking a highly skilled and self-motivated Technical Account Manager to manage and support clients' Data Platform and measurement needs. This role focuses on leveraging SQL via Google BigQuery for troubleshooting, data analysis, and workflow automation, ensuring successful implementation and optimization of advertising campaigns. The position involves building relationships with clients at top global brands and ad agencies, making it a pivotal role in client service and project management.

Responsibilities

• Build and maintain strong relationships with clients, serving as their primary point of contact for technical inquiries and issue resolution.
• Project manage and collaborate with cross-functional teams to ensure seamless coordination and delivery of technical solutions.
• Act as a trusted advisor to key customers, understanding their technical requirements and implementing solutions to meet their needs.
• Provide ongoing training and documentation for internal teams on measurement reporting and best practices.
• Investigate and resolve technical issues related to data integration, reporting discrepancies, and performance gaps.
• Utilize Google BigQuery SQL to extract and analyze large datasets, deriving actionable insights to improve advertising campaign performance.

Requirements

• 4+ years of relevant experience in client service roles such as Account Management, Project Management, or Ad Operations.
• Strong understanding of client service best practices and experience with SQL via Google BigQuery.
• Knowledge of advertising technology landscape including data onboarding, identity resolution, attribution, and programmatic buying.

Nice-to-haves

• Proficiency with cloud-based systems and tools.
• Results-oriented, self-starter who can multitask and prioritize effectively in a fast-paced environment.
• Open-minded to new ideas and feedback to adapt strategies based on evolving client needs.

Benefits

• Fully paid health insurance
• Paid parental leave
• Unlimited PTO