Technical Account Manager

$60,000 - $65,000/Yr

Corporate Resources - Palatine, IL

Full-time - Mid Level

Palatine, IL

Administrative and Support Services

About the position

The Technical Account Manager will play a vital role in ensuring customer satisfaction and operational efficiency for clients using industrial equipment. This position serves as the primary liaison between clients and the company's engineering, production, and service teams, focusing on troubleshooting, guidance, and maintaining long-term relationships.

Responsibilities

• Act as the primary point of contact for clients, providing support on operational, installation, or performance issues with industrial equipment.
• Troubleshoot technical challenges remotely or onsite, coordinating with engineering and service teams when needed.
• Provide detailed guidance to clients on equipment maintenance, setup, and safe operation.
• Monitor customer accounts to proactively identify potential issues and recommend solutions.
• Deliver technical training to clients to improve product understanding and minimize future issues.
• Maintain accurate and organized client records, logging all service inquiries, resolutions, and feedback.
• Collaborate with internal teams to improve product performance and align solutions to client needs.

Requirements

• 2-3 years of experience in an account management, customer service, or technical support role.
• Exceptional problem-solving skills with a customer-first mindset.
• Ability to manage multiple accounts while providing outstanding client support.
• Effective verbal and written communication skills.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance