Technical Account Manager

Insight Global - San Antonio, TX

Full-time - Mid Level

San Antonio, TX

Administrative and Support Services

About the position

The Technical Account Manager (TAM) will oversee a diverse portfolio of client accounts, ensuring exceptional service delivery and client satisfaction. This role requires a strong background in IT management or directorship, with a focus on aligning IT services with business needs and pursuing opportunities for additional services.

Responsibilities

• Oversee and manage multiple client accounts simultaneously, ensuring high levels of client satisfaction and retention.
• Provide broad-spectrum IT support, including networking, field service, systems, and client systems.
• Align IT services with business requirements, making strategic recommendations to optimize and utilize IT services effectively.
• Identify and pursue opportunities for additional IT services that could benefit clients, supporting the sales team in a 5-step process.
• Meet KPIs related to margin and opportunity hunting, with a focus on performance and client retention.

Requirements

• Proven experience as an IT Manager or Director, with a broad understanding of various IT domains.
• Strong technical background, particularly in networking and cybersecurity.
• Ability to align IT services with business goals.
• Excellent communication skills, able to engage with internal POCs and clients effectively.
• Bachelor's degree.
• Experience working in Managed Service Provider (MSP) environments.

Nice-to-haves

• Previous experience as a Technical Account Manager (TAM) is beneficial.
• Tier II experience and understanding.