Technical Account Manager

A-1 Chrysalis Technologies - Houston, TX

Full-time

Houston, TX

About the position

The Technical Account Manager (TAM) at A-1 Chrysalis Technologies is responsible for ensuring client success by managing their technical needs and providing tailored solutions. This role serves as a vital link between clients and the technical team, focusing on building strong relationships, overseeing technical operations, and supporting project management and sales efforts.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Understand client business objectives and IT infrastructure.
• Ensure timely and successful delivery of our solutions based on client needs and objectives.
• Collaborate with the technical team to ensure client infrastructure is secure and up-to-date.
• Assist in troubleshooting technical issues and provide timely solutions.
• Stay updated on the latest cybersecurity threats and IT trends.
• Coordinate with cross-functional teams to ensure project success.
• Manage and oversee client onboarding and implementation processes.
• Track, analyze, and communicate project status to both internal and external stakeholders.
• Assist the sales team in identifying upsell and cross-sell opportunities by understanding client needs.
• Participate in product demonstrations and provide technical expertise during the sales process.
• Attend training sessions, workshops, and seminars to stay updated on the latest industry trends and Chrysalis MSP product offerings.
• Provide feedback to product and R&D teams based on client needs and industry trends.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3-5 years of experience in technical account management, IT consulting, or a similar role.
• Strong understanding of cybersecurity concepts, managed IT services, and IT infrastructure.
• Exceptional communication and interpersonal skills.
• Problem-solving aptitude and a proactive mindset.
• Ability to work in a fast-paced environment and manage multiple accounts simultaneously.