Technical Account Manager

Global Online - New York, NY

Full-time - Mid Level

New York, NY

51-100 employees

Professional, Scientific, and Technical Services

About the position

The Technical Account Manager (TAM) serves as a primary point of contact for clients, ensuring they receive the highest level of service and support. This role involves understanding client needs, providing technical guidance, and facilitating the successful implementation of products and services. The TAM is responsible for building strong relationships with clients, addressing their technical challenges, and driving customer satisfaction and retention.

Responsibilities

• Act as the primary technical point of contact for assigned clients.
• Understand client requirements and provide tailored solutions.
• Facilitate product implementation and integration for clients.
• Conduct regular check-ins and health assessments with clients.
• Provide technical training and support to clients as needed.
• Collaborate with internal teams to resolve client issues and enhance service delivery.
• Monitor client usage and provide insights for optimization.

Requirements

• Bachelor's degree in a relevant field or equivalent experience.
• 3+ years of experience in a technical account management or similar role.
• Strong understanding of technical concepts and product functionalities.
• Excellent communication and interpersonal skills.
• Proven ability to manage multiple client accounts effectively.

Nice-to-haves

• Experience in a SaaS environment.
• Familiarity with CRM tools and customer support software.
• Technical certifications related to the industry.

Benefits

• Health insurance coverage
• 401(k) retirement plan
• Paid time off and holidays
• Professional development opportunities
• Flexible work hours