Technical Account Manager

$100,000 - $100,000/Yr

Agility Talent - New York, NY

Full-time - Mid Level

New York, NY

Performing Arts, Spectator Sports, and Related Industries

About the position

The Technical Account Manager plays a crucial role in onboarding enterprise-level clients to a cutting-edge algorithmic re-pricing platform designed for e-commerce marketplace sellers. This position focuses on understanding customer needs and trends to deliver tailored solutions that enhance client satisfaction and maximize profitability.

Responsibilities

• Onboard the client onto the platform
• Identify trends and create solutions for clients
• Manage client relations within top-tier company accounts
• Understand customer requirements and tailor product capabilities and business relations accordingly
• Utilize knowledge of SQL and Excel

Requirements

• 4+ years experience in technical account management, professional services or success positions (Preferably in SaaS)
• Experience with e-commerce and online marketplaces - an advantage
• Knowledge of SQL
• Strong quantitative and analytical skills
• Positive work ethic, ambitious and passionate attitude
• Excellent verbal and written communication skills in English (mother tongue preferable)
• Ability to prioritize, multi-task and perform effectively under pressure
• Experience from a software company (SAAS preferable)
• BA/BS degree (Computer Science, Engineering, Economics, Finance, Business Administration) or equivalent experience