Insight Global - San Francisco, CA
posted 3 months ago
A large cloud monetized billing cycle company is seeking a Technical Account Manager to join their Professional Services team. This role is pivotal as it involves managing multiple Fortune 500 accounts and becoming the technical expert to ensure that clients are maximizing their investment in the company's products. The Technical Account Manager will be responsible for conducting customer quality calls, ensuring customer satisfaction with the product, and serving as the first technical point of contact for any escalations that may arise. In this position, the individual will need to intake and analyze customers' technical issues, providing solutions that clients can implement independently or determining what internal resources need to be engaged to resolve the issues. The technical challenges faced can vary widely, from SQL-related problems to general troubleshooting tasks. Additionally, the Technical Account Manager will also play a crucial role in upselling products and managing renewals, contributing to the overall growth and success of the company. The company prides itself on fostering a diverse and inclusive work environment where employees can bring their authentic selves to work. They are an equal opportunity/affirmative action employer, committed to considering qualified candidates for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.