Stripe - Seattle, WA
posted about 2 months ago
As a Technical Account Manager at Stripe, you will play a pivotal role in supporting our largest and most complex users. Your primary responsibility will be to foster trusted relationships with key stakeholders, ensuring they receive a gold standard experience tailored to their unique needs. You will work cross-functionally with various teams within Stripe to provide strategic consultations, identify opportunities for improvement, and help businesses optimize their technical operations. This role is essential in accelerating global growth for our users by leveraging Stripe's financial infrastructure platform. In this position, you will be expected to provide a comprehensive understanding of the current state of operations, resources, and knowledge necessary to enhance the user experience. You will collaborate closely with the Operations team to ensure that all interactions with users—whether through support channels, external documentation, or product feedback—are seamless and effective. Your ability to lead user-facing meetings, both in-person and via video chat, will be crucial in maintaining strong relationships and ensuring that users feel supported throughout their journey with Stripe. Additionally, you will be responsible for creating user-facing content that addresses long-term solutions and operational challenges. This includes working on various subjects such as fraud management, product adoption, and global expansion. Your role will require you to engage in both business-level and technical conversations, making it essential to have a strong product sense and the ability to solve complex user-related problems. By doing so, you will help Stripe's users deliver more value to their customers and ultimately contribute to the mission of increasing the GDP of the internet.