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Teamwork makes the stream work. Roku is changing how the world watches TV, being the #1 TV streaming platform in the US, with aspirations to power every television globally. Roku pioneered streaming to the TV, and our mission is to connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. From your first day at Roku, you'll make a valuable contribution in a fast-growing public company where no one is a bystander. This role requires a highly motivated problem solver who can effectively articulate business cases based on operational and analytical data. As part of this highly skilled team, you will manage the technical relationship with Roku's advertising business' publisher relationships. The Technical Account Manager's primary responsibility is to maintain operational excellence throughout the lifecycle of the publisher, from integration to mature state, while working closely with the Publisher Partnerships team and product. In this role, you will work on new integrations across all advertising supply partners, leading project planning, operational work, and testing related to the integration. You will monitor and define metrics to evaluate the health of our integrations with publishers within the Roku ecosystem, using data and logs to drive decisions, insights, and optimizations. You will frame technical matters into business opportunities or challenges, adapting your message to the technical level of the audience. Building and growing trusting relationships with external and internal counterparts is crucial, as is troubleshooting issues and performance drops in publisher integrations by collaborating cross-functionally with other teams in the company. You will identify areas for product improvement and collaborate with the Product team to bring these improvements to fruition, assist with testing and success evaluation of new features, and drive strong programmer/publisher relationships through recurring calls and virtual communication. Meeting locally with publisher contacts when required is also part of the role.
