Technical Account Manager

About the position

At adMarketplace, our mission is to deliver the most engaging consumer search experiences while empowering advertisers to measure media performance accurately. Today, millions of people worldwide engage with our exclusive, transparent media placements across the internet's leading browsers, shopping apps, and review sites. Our award-winning culture is built around five core values (known as our 5C's): Curiosity, Collaboration, Creative Conflict, Commitment, and Competitiveness. With these guiding values, adMarketplace seeks to empower our team to reach their full potential through continued learning, and the opportunity to do their best work.

Responsibilities

• Owning the post-sales technical strategy and alignment with customers, ensuring our mutual roadmaps are understood and communicated
• Manage the end-to-end integration process, from initial scoping and requirements gathering to implementation and post-launch support.
• Conduct technical assessments of partner capabilities and identify opportunities for optimization and enhancement.
• Provide technical guidance and support to partners throughout the integration process, including troubleshooting and resolving issues in a timely manner.
• Proactively monitor integration performance and identify opportunities for improvement to optimize revenue and operational efficiency.
• Develop and maintain documentation, training materials, and best practices to support internal teams and external partners.
• Act as a trusted advisor to key customers, understand their technical requirements and scope technical solutions that align our products/services to meet their needs.
• Communicate complex technical information clearly to non-technical stakeholders.

Requirements

• 3+ years of experience in technical account management, integration consulting, or a similar role in the digital advertising industry.
• Bachelor's degree in a technical discipline preferred
• Proficiency in JS, SQL, HTML, and data analysis
• Have a deep / thorough understanding of API's, databases, system infrastructures, and architecture
• Previous experience working with publishers and publisher ad servers
• Strong technical proficiency with web technologies (HTML, JavaScript, APIs), ad tech protocols (OpenRTB, VAST, VPAID), and data formats (JSON, XML).
• Strong communication skills; written, verbal and listening skills
• Self-starter who takes initiative and possesses strong troubleshooting skills to guide customers through complex or escalated issues
• Proven ability to manage multiple projects simultaneously in a fast-paced environment, with a strong attention to detail and commitment to delivering high-quality results.

Benefits

• Comprehensive healthcare
• Wellness programs
• Paid time off
• Commuter benefits
• 401k matching
• Summer Fridays
• Catered lunches
• Fully stocked kitchen
• ZogSports teams
• Happy hours
• Corporate retreats
• Robust continuing education program
• Management training
• Regular company-wide lunch and learns
• Well-defined career paths