Technical Account Manager

Futurex - Bulverde, TX

Full-time - Mid Level

Bulverde, TX

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Technical Account Manager at Futurex is responsible for providing dedicated technical support and account management for Tier-1 customer accounts. This role focuses on enhancing customer satisfaction and fostering strong relationships while also identifying opportunities for account growth. The position requires a blend of technical expertise and customer service skills, as the manager will work closely with various teams to ensure the success of customer initiatives and projects.

Responsibilities

• Provide ongoing technical support and guidance to key customer accounts
• Develop strong relationships with Tier-1 accounts to ensure continued support and customer satisfaction
• Help develop customer IT environments and provide project management services for custom initiatives
• Track ongoing projects, detail service metrics, and drive new technical discussions
• Train customers on the Futurex product line and data security best practices
• Understand industry-specific APIs and protocols used when interfacing with external systems
• Communicate account status with both internal and external stakeholders
• Work closely with the technical support, sales, and product teams to support and build the overall account footprint

Requirements

• Bachelor's degree in Cybersecurity, Computer Science, Engineering, or related technical field
• 3+ years experience in a sales and/or technical support role
• Strong communication skills
• Strong problem-solving skills
• Experience managing multiple projects
• Motivated, entrepreneurial mindset, with eagerness to learn

Nice-to-haves

• Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance
• Experience with multiple architectures and platforms
• Experience with Linux, OpenSSL, scripting (Python, Perl, Bash)
• Experience with TCP/IP networking

Benefits

• Health, dental, vision, life, and short/long-term disability insurance
• Paid vacation, holidays, and sick leave
• Competitive compensation and opportunities for advancement
• Complimentary gym membership
• Retirement plan with employer contribution match
• Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green
• Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals