Technical Account Manager

$103,500 - $147,850/Yr

Cardinal Health - Boston, MA

Full-time - Mid Level

Boston, MA

Merchant Wholesalers, Nondurable Goods

About the position

The Technical Account Management (TAM) role at Cardinal Health is pivotal in delivering business value through effective project management and consulting skills. The TAM leverages extensive healthcare domain expertise to address complex technical challenges faced by major pharmaceutical manufacturers, ensuring that technology solutions align with client needs and enhance patient outcomes.

Responsibilities

• Demonstrates advanced knowledge of Cardinal Health and customer industry, including key competitors, terminology, technology, trends, challenges, reimbursement and government regulation.
• Demonstrates knowledge of the project management initiating, planning, executing, monitoring/controlling, and closing processes.
• Monitors performance and recommends scope, schedule, cost or resource adjustments.
• Connects short-term demands to long-term implications, in alignment with the supporting business case.
• Prioritizes multiple tasks while meeting deadlines.
• Communicates project status (health, forecast, issues, risks, etc.) to stakeholders in an open and honest fashion.
• Effectively balances competing project constraints including but not limited to scope, quality, schedule, funding, budget, resources, and risk, to manage project success.
• Connects project objectives to broader organizational goals.
• Provides input to contracts, reviews contracts to ensure completeness of scope and appropriate accountability based on role and/or responsibility.
• Negotiates with stakeholders to obtain the resources necessary for successful project execution.
• Partners with stakeholders and technologists to implement/automate/operationalize models into day-to-day business decision making.
• Acts as single technical liaison for the client.
• Daily interactions with client to assess and advise client needs and requests.
• Analyzes client program, needs and proposes solutions and options that provide value to client.
• Recommends technical changes/updates/enhancements to current platform and vendor integration landscape to further align with client's strategy and industry advancements.
• Manages client deliverables, timelines, and artifacts.
• Monitors team backlog and prioritizes activities to deliver on time, on budget, on scope.
• Anticipates client needs and proactively makes program recommendations to enhance service value.
• Performs necessary project administration, project status, and risk, issue management.

Requirements

• Bachelors Degree required, Master's Degree preferred.
• 3-5 years experience of client relationship management experience at the account management level.
• Prior experience working in a Specialty Pharmaceutical HUB environment, preferred.
• 8+ years' experience in professional services, healthcare, or related field preferred serving in a technical capacity.
• Proficiency in Microsoft Office products preferred.
• Strong oral and written communication skills, with executive facing presentation experience.
• Strong project management skills.
• Proven ability to learn and application of advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects.

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs