Technical Account Manager

$50,000 - $60,000/Yr

Applied Tech - Milwaukee, WI

Full-time - Mid Level

Remote - Milwaukee, WI

Fabricated Metal Product Manufacturing

About the position

The Technical Account Manager at Applied Tech is responsible for driving client growth, satisfaction, and retention across key markets. This role serves as a bridge between Strategic Business Advisors and Technology Strategists, focusing on client engagement without requiring in-depth technical strategies. The position involves close collaboration with various departments to enhance client relationships and ensure their needs are met effectively. The role allows for remote work while requiring candidates to be located in the Madison/Milwaukee area.

Responsibilities

• Develop and maintain strong client relationships by understanding their business needs and expectations.
• Act as the voice of the client, continuously assessing their satisfaction and likelihood to recommend Applied Tech.
• Promote and validate the value of Applied Tech in client interactions.
• Collaborate with Applied Tech departments to represent client experiences and needs.
• Identify opportunities to enhance the security and effectiveness of client IT environments.
• Assist clients with compliance and audit-related activities, ensuring timely resolutions.
• Audit key client performance metrics and partner with Strategic Business Advisors on agreements and forecasts.
• Communicate client profitability to stakeholders to address performance issues.

Requirements

• Bachelor's degree in business, technology, or a related field; MBA or advanced degree preferred.
• 1+ years of experience in sales, client success, or a related role within the technology consulting or service industry.
• Strong strategic thinking and problem-solving skills.
• Excellent communication, negotiation, and interpersonal skills.
• Experience with CRM software and data analysis tools.
• Ability to travel as needed to meet clients.

Nice-to-haves

• Experience in technology consulting or service industry.
• Advanced data analysis skills.

Benefits

• Work from home options
• Competitive salary with additional incentive compensation opportunities