Technical Account Manager

$110,500 - $141,500/Yr

C0035 LiveRamp, Inc. - Remote, OR

Full-time - Mid Level

Remote, OR

About the position

As a Technical Account Manager (TAM) at LiveRamp, you will provide exemplary technical service to the company's most strategic customers, ensuring their success with the LiveRamp product suite. This role involves building strong relationships with clients, understanding their technical workflows, and advising them on optimization strategies to drive business value. You will act as a trusted advisor, managing technical issues, collaborating with internal teams, and delivering customized solutions to enhance customer engagement and satisfaction.

Responsibilities

• Manage and own the overall success of technical workflows implemented for customers to enable campaign activation and measurement use cases.
• Understand in-depth the technical configurations of customers' LiveRamp workflows and continuously advise on optimization strategies.
• Provide technical and business context to internal teams regarding customer configurations and success metrics.
• Relay the impact of system issues or outages to customers and manage follow-up communications.
• Design and implement technical tests to improve customer value from LiveRamp products.
• Collaborate cross-functionally with teams like Product and Support to create customer-specific rollout plans for product updates.
• Deliver required customizations in the platform on behalf of customers and work with Product & Engineering teams.
• Understand all technical cost-to-serve elements associated with customers and define improvement plans.
• Provide ongoing education to customers about technical and product capabilities of LiveRamp's product suite.
• Maintain comprehensive internal technical documentation and provide regular updates for customers.

Requirements

• 5+ years of experience in enterprise level client-facing work.
• Proven history of client success, engagement, and upsell with both technical and non-technical stakeholders.
• Excellent communication skills and ability to bridge gaps between Client, Operations, Product, and Engineering.
• Ability to prioritize and respond promptly to high-impact, urgent requests from multiple clients across various channels.
• Subject Matter Expert (SME) of products, skilled in scoping pre and post-sales solutions, and troubleshooting complex technical issues.
• Familiarity with SQL and ability to build intermediate level queries and modify complex ones.
• Comfortable working in command line/terminal environments and handling customer data files.
• Working knowledge of Identity Resolution at individual and household levels.
• Ability to learn technical concepts quickly and teach these skills to others.
• Strong organizational and multitasking skills.

Nice-to-haves

• Experience in advertising technology, digital marketing, or publisher ad platforms.

Benefits

• Competitive salary range of $110,500 to $141,500 based on experience and skills.
• Opportunities for professional growth and development.
• Inclusive and collaborative work environment.
• Diversity, Inclusion, & Belonging initiatives.