Technical Account Manager

$88,200 - $110,500/Yr

Viant - Boston, MA

Full-time - Mid Level

Boston, MA

Chemical Manufacturing

About the position

Viant is seeking a highly skilled and self-motivated Technical Account Manager to bridge the gap between complex technical solutions and customer needs within Viant's Data Platform and Advanced Reporting solutions. This role focuses on enhancing client experiences, fostering educational opportunities, and driving innovation through tailored technical solutions. The ideal candidate will possess strong project management and client service skills, along with a deep understanding of the advertising technology landscape.

Responsibilities

• Build credibility with clients and support the account team for technical inquiries and issue resolution.
• Actively support clients' experience leveraging Viant's Data Platform and Advanced Reporting solutions.
• Act as a trusted advisor to key customers, understanding their technical requirements and scoping technical solutions that align products/services to meet their needs.
• Project manage and collaborate with cross-functional teams, including Sales, Business Intelligence, and Operations, to ensure seamless coordination and delivery of technical solutions.
• Provide ongoing training and documentation for internal sales and operations teams on processes and strategy regarding measurement reporting and best practices.
• Communicate complex technical information clearly to non-technical stakeholders.
• Cultivate a deep understanding of the technology landscape and trends relevant to clients and the ad tech industry.

Requirements

• 4+ years of relevant experience in client service roles (e.g., Account Management, Project Management, and/or Ad Operations).
• Strong client service skills.
• Knowledge of and experience with prominent technologies and themes within ad tech: data onboarding, identity resolution, attribution, measurement, DSPs, ad serving, programmatic buying, and data targeting.
• Proficiency with SQL via Google BigQuery along with other cloud-based systems and tools.
• Strong analytical skills and attention to detail, with the ability to interpret data and insights to drive performance and inform future strategies.
• Results-oriented, highly productive, self-starter who can multitask and prioritize effectively in a fast-paced environment.

Nice-to-haves

• Open-minded to new ideas, feedback, and alternative approaches to adapt strategies based on evolving client needs and industry trends.

Benefits

• Fully paid health insurance
• Paid parental leave
• Unlimited PTO