Technical Account Manager

$90,000 - $110,000/Yr

Braze - New York, NY

Full-time - Mid Level

Hybrid - New York, NY

Professional, Scientific, and Technical Services

About the position

As a Technical Account Manager at Braze, you will be responsible for managing the ongoing technical relationship with customers throughout their lifecycle. This role involves collaborating closely with the Customer Success and account teams to serve as a trusted technical advisor, helping customers unlock the full value of the Braze platform. You will focus on driving value, retention, and adoption of Braze's products, acting as the technical counterpart between Braze and your clients' product and engineering teams. Your responsibilities will include understanding customer needs, driving technical initiatives, and managing a portfolio of enterprise and strategic accounts.

Responsibilities

• Own the ongoing technical relationship with customers throughout their lifecycle.
• Collaborate closely with Customer Success and account teams.
• Serve as a trusted technical advisor for customers using the TAM premium service offering.
• Drive value, retention, and adoption of Braze's products through the customer lifecycle.
• Manage a portfolio of named accounts, typically in the Enterprise and Strategic classification.
• Facilitate conversations regarding customers' desired use cases and recommend solutions.
• Support day-to-day inquiries and requests to optimize customer value.
• Empower customer product and engineering teams to use Braze independently and efficiently.
• Create solutions documentation and architectural diagrams to support governance practices.
• Instill best practices and engineering excellence among customer portfolios.

Requirements

• 3-5 years of client-facing experience as a Technical Account Manager or in a related technical area such as Implementation, Technical Support, or Solutions Architecture.
• 3+ years of technical experience managing complex customer environments with strong product command and technical knowledge of SaaS, Mobile, API, or Programming.
• Excellent written and verbal communication skills with the ability to translate complex technical ideas to non-technical stakeholders.
• Natural problem solver with high intellectual curiosity and ability to work collaboratively.
• Ability to manage multiple competing priorities and work effectively under pressure.

Nice-to-haves

• Bilingual skills beyond English to facilitate communication with global customers.

Benefits

• Paid parental leave
• Health insurance
• Dental insurance
• RSU (Restricted Stock Units)
• Tuition reimbursement
• Paid time off
• Vision insurance