Technical Account Manager

Pharmacord - Jeffersonville, IN

Full-time - Mid Level

Jeffersonville, IN

About the position

The Technical Account Manager at PharmaCord serves as the primary liaison between the Information Technology team and both internal and external clients. This role blends business analysis, product ownership, project management, and client success expertise to ensure effective communication, issue resolution, and successful delivery of technology solutions. The position is crucial for monitoring client requests, conducting status meetings, and collaborating with various teams to enhance technology initiatives and client satisfaction.

Responsibilities

• Act as the single point of contact for all client-related inquiries within the PharmaCord IT organization
• Monitor and escalate client requests, service tickets, defect resolutions, and innovation initiatives from initiation to outcome
• Conduct regular status meetings with business partners and clients to report progress, status, outcomes, and any challenges on IT requests
• Collaborate with operations to bring innovative technology ideas and solutions to clients
• Participate in client quarterly business reviews, presenting updates on current technology initiatives and achievements
• Serve as a client technology subject matter expert, bridging the gap between operations, technology, and partner teams
• Monitor project timelines and deliverables, ensuring adherence to service-level targets and timelines
• Facilitate communication between cross-functional teams to ensure alignment and transparency
• Analyze and report on key performance metrics, identifying areas for improvement
• Partner closely with IT solution architect, business analysts, product owners, and development leads/managers to design the best way to implement ideas and resolve issues
• Perform other duties as assigned

Requirements

• Bachelor's degree in Computer Science, Business Administration, or related field; or equivalent experience required
• Proven experience in product management, project management, and client success roles
• Experience working with internal and external clients to define business and technical needs
• Experience working in Healthcare and Information Technology departments is a strong plus
• Strong understanding of technology solutions and their application in a business context
• Excellent communication (written and oral), interpersonal, critical thinking, and problem-solving skills
• Proficient in Microsoft Office applications, specifically Excel, PowerPoint, Visio, and Word
• Experience eliciting and diagramming process flows
• Experience working with Project Tracking Software preferred
• A good understanding of SDLC process (Waterfall, Agile) is preferred
• Ability to work collaboratively in a fast-paced environment
• Ability to investigate how best to solve business problems and meet with the key IT personnel responsible for the delivery of the solution

Nice-to-haves

• Experience working in Healthcare and Information Technology departments
• Experience working with Project Tracking Software
• A good understanding of SDLC process (Waterfall, Agile)

Benefits

• Affordable Medical, Dental, and Vision benefits with no premium increases in 4 years
• Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents)
• 401(k) company match
• Wellness discounts on health premium
• HSA employer contribution
• Company paid Short-term Disability (STD)
• Company paid and voluntary Life Insurance options
• Voluntary Life, AD&D and Long-Term Disability Insurances
• Paid Parental Leave of Absence
• Wellness and Employee Assistance Programs
• PTO benefits, flex days and paid holidays
• Employee Referral Program
• Ambassador Program
• Tuition reimbursement program