Technical Account Manager

Reputation Agency - San Ramon, CA

Full-time - Mid Level

San Ramon, CA

Professional, Scientific, and Technical Services

About the position

As a Resident Technical Account Manager at Reputation, you will be the primary liaison for one of our top clients, ensuring successful adoption and maximization of the Reputation platform. This role involves guiding the client's digital and IT teams through complex technical integrations, managing critical projects, and representing the client's needs to internal teams. Your focus will be on building strong relationships with enterprise-level customers and driving technical projects to successful conclusions.

Responsibilities

• Work directly with the client to scope, manage and implement integration projects.
• Share best-practices and other tools and resources to help the client fully realize the investment in Reputation platform.
• Help further the value proposition of the Reputation platform by discovering and implementing new integrations.
• Proactively manage issues reported through the Technical Solutions support channel.
• Stay actively engaged with the client's internal teams to ensure achievement of desired outcomes.
• Partner with Customer Success Managers to provide Quarterly Business Reviews with data and analysis.
• Represent the clients' needs internally with our product management and engineering teams.
• Additional duties as assigned.

Requirements

• Ability to work on-site with the client in Detroit, MI.
• Experience with public cloud services such as AWS or Microsoft Azure.
• Ability to write scripts, noSQL queries, API calls etc.
• Hands-on experience working with a variety of enterprise software infrastructure products (CRM, ERP, ORM, Survey platforms) in production environments.
• Five years or more experience working as a professional services consultant, customer success engineer, technical account manager, Solutions Architect or sales engineer.
• Excellent project management skills with an understanding of Lean Six Sigma.
• Excellent customer relationship management skills.
• Excellent communication and interpersonal skills.
• The ability to thrive in a fast-paced, high growth and rapidly changing environment.
• A demonstrated passion for making customers successful.

Benefits

• Flexible working arrangements.
• Career growth with paid training tuition opportunities.
• Active Employee Resource Groups (ERGs) to engage with.
• An equitable work environment.
• Flexible PTO.
• Paid company holidays.
• 4 company provided, "Recharge Days", which are wellness days off for the entire company.
• Employee Assistance Program.
• Access to a wide variety of unique perks and apps: Ginger, Calm, Headspace, Carrot Fertility, Aaptiv, Omada, One Medical, SoFi.
• Fetch Pet Insurance.
• 401K.
• Health, dental and vision insurance.
• Paid maternity leave.
• Employer paid short term and long term disability and life insurance.