Qualys - Detroit, MI
posted 3 months ago
The Technical Account Manager (TAM) plays a crucial role in driving and managing the post-sales process for Enterprise-level customers. This position is centered around innovation and teamwork, where the TAM is expected to actively engage with clients to ensure their satisfaction and success with the company's technology and products. The TAM must possess a deep understanding of the company's offerings and be able to effectively communicate this to both business and technical users. This role requires a proactive approach to identifying and resolving any technical or business issues that may arise during the customer journey, ensuring a seamless experience from the initial sale through to ongoing support. In addition to managing customer relationships, the TAM is responsible for providing product and technical support to assigned accounts. This includes identifying potential new business opportunities and conveying customer requirements to the Product Management, Marketing, and Engineering teams. The TAM will also deliver high-level and detailed sales presentations, responding to customer inquiries regarding technical and business-related issues. Participation in conferences and seminars is also a key aspect of this role, allowing the TAM to represent the company and its solutions effectively. The ideal candidate for this position is self-motivated and possesses a strong knowledge of security and compliance, particularly in areas such as Vulnerability Management, Cloud Security, and various regulatory compliance issues. Strong presentation skills and the ability to communicate professionally are essential, as the TAM will interact with individuals at all levels within customer organizations, from C-level executives to front-line technical staff. The role requires an organized and analytical mindset, capable of overcoming sales obstacles through creative and adaptive approaches. A background in consulting, particularly with 'Big 4' firms, is considered a plus.