Technical Account Manager

About the position

Pendo's Technical Account Managers play a crucial role by providing proactive, strategic, and technical guidance to ensure customers are able to realize the full value Pendo can provide their organization. Technical Account Managers connect business goals to the solutions in the Pendo platform. They collaborate with enterprise, strategic, and at-risk customers as a strategic and technical expert in leveraging Pendo to accomplish their business objectives. Partnering with the Technical Account Managers ensures the execution of current and future business outcomes to accelerate return on investment and expansion. Pendo TAMs work on all products and Partner with CSMs, ADs, and others to make the customer successful.

Responsibilities

• Own a book of business of customers who have purchased TAM Service
• Learn all Pendo Products
• Create strong customer relationships at all levels
• Create strong internal relationships
• Consult on the Pendo product to deliver customer outcomes
• Impact ROI for assigned customers
• Showcase the value of Pendo
• Be an internal advocate

Requirements

• 2+ years of technology implementation, technical consulting or dedicated technical support
• 4+ years in a customer-facing technical role, preferably with a SaaS B2B company
• Demonstrated ability to independently manage customer relationships and develop strategies to drive success with new technologies

Nice-to-haves

• Basic CSS, HTML, or similar web technologies
• Sales Engineering experience a plus
• Technical writing experience a plus

Benefits

• Competitive salary based on industry standards
• Diverse and exciting set of technologies and clients
• Opportunity to have a real impact on Pendo's future
• Dynamic and fun company culture