Technical Analyst

Eastern Idaho Regional Medical Center - Idaho Falls, ID

Part-time,Full-time - Entry Level

Idaho Falls, ID

Hospitals

About the position

The Technical Analyst at Eastern Idaho Regional Medical Center is responsible for implementing and supporting desktop equipment and software within the facility. This role serves as a key technical resource for responding to end-user incidents and requests, ensuring a high level of customer support. The Technical Analyst will also participate in on-call support and adhere to IT policies and procedures while recommending process improvements.

Responsibilities

• Installs and repairs facility and division IT&S equipment and software according to standards and guidelines.
• Responds to and resolves inquiries and requests for assistance with computer systems, providing superior customer support.
• Analyzes and provides hands-on support for simple to moderate inquiries, coordinating with technical areas as needed.
• Logs and tracks problems, reviewing problem tracking databases.
• Performs facility-based moves, adds, and changes (MACs) as needed.
• Maintains documentation for each incident or request and escalates complex problems to the next level of support.
• Provides 24x7 on-call support based on division IT staff rotation.
• Aids and trains users on division and facility technology.
• Performs preventative maintenance on IT equipment.
• Recommends process changes to improve IT&S desktop equipment and software support.
• Participates in meetings and continuing education to enhance performance.
• Maintains confidentiality regarding patient care and employee information.

Requirements

• Bachelor's degree in information systems or healthcare related field is preferred.
• Proficiency in MS Office applications.
• Strong analytical skills and ability to manage and prioritize workload.
• Demonstrated customer orientation and effective communication skills, both verbal and written.

Benefits

• Comprehensive medical coverage with low copay options.
• Dental and vision benefits.
• Life and disability coverage.
• Flexible spending accounts.
• Supplemental health protection plans.
• Auto and home insurance options.
• Identity theft protection and legal counseling.
• 401(k) Plan with a 100% match on 3% to 9% of pay.
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Fertility and family building benefits with Progyny.
• Adoption assistance.
• Referral services for various personal needs.
• Consumer discounts through Abenity.
• Education assistance including tuition and certification support.
• Colleague recognition program.
• Paid time off and family leave options.
• Employee Health Assistance Fund for coverage based on income.