Technical and Application Support Engineer

About the position

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

• Provide Keysight customers with technical and application support on Keysight’s families of test and measurement instruments including oscilloscopes, BERTs, pulse pattern generators, and logic analyzers.
• Publish knowledge articles on the Keysight Support Portal that enable customer self-help in locating answers to their test and measurement challenges.
• Ensure customer interactions are handled with a highly satisfying level of customer service.
• Work with a team of engineers to ensure new support requests are responded to and resolved in a timely manner.
• Use a case management system to track customer interactions, document each case resolution, and ensure customer commitments are satisfied.
• Develop and maintain technical expertise as new products are made available to Keysight customers.

Requirements

• BS or MS in Electrical Engineering, or equivalent.
• 5+ years of applicable experience as an application engineer, design validation engineer, or test engineer.
• Strong experience in use of electronic test and measurement instruments and test automation software, especially oscilloscopes and BERTs.
• Experience in physical layer design and test of high-speed digital communications such as ethernet, PCIe, USB, HDMI, and DDR.
• Programming skills that may include .NET, C#, C++, VB, Python.
• Clear written and verbal communication skills; able to explain in-depth technical subjects over the phone and through email.
• Self-motivated to investigate and learn Keysight products and the applications they are used in.
• Ability to effectively interface with customers; experience in technical sales and/or customer service.
• Ability to work independently and multi-task in assisting multiple customers every day.
• Spanish and/or Portuguese communication skills are a plus.

Benefits

• Medical, dental and vision
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life, Accident, Disability insurance
• Business Travel Accident and Business Travel Health
• 401(k) Plan
• Flexible Time Off, Paid Holidays
• Paid Family Leave
• Discounts, Perks
• Tuition Reimbursement
• Adoption Assistance
• ESPP (Employee Stock Purchase Plan)