Technical Application Analyst, Admin Workforce Systems

Northwestern Memorial Healthcare - Chicago, IL

Full-time - Mid Level

Remote - Chicago, IL

1,001-5,000 employees

Hospitals

About the position

At Northwestern Medicine, we are committed to providing exceptional healthcare and fostering a positive workplace environment. As a Senior Database Administrator, you will play a crucial role in maintaining the integrity and performance of our database systems. This position requires a strong understanding of RDBMS architecture, as you will be responsible for implementing high availability and disaster recovery solutions. You will work closely with the Database Manager and other team members to ensure that our databases are optimized for performance and data integrity. Your responsibilities will include conducting regular reviews of database structures and security, monitoring space utilization, and performing timely backups and restores. You will also be expected to communicate effectively with both technical and non-technical stakeholders, ensuring that all project implementations and problem resolutions are documented and communicated clearly. In addition to your technical skills, you will need to exhibit strong project management abilities. You will assist the Database Manager in developing project plans, including task timeframes and resource estimates. Your role will also involve evaluating new application and database products, making recommendations for purchases, and participating actively in project teams. As part of your support responsibilities, you will provide on-call coverage for database systems and assist in business and disaster recovery planning. This position is essential to ensuring minimal disruptions and unplanned downtimes of our systems, and your expertise will be vital in achieving our mission of better healthcare for all.

Responsibilities

• Provides leadership for implementation of RDBMS architecture for high availability, disaster recovery, and test systems utilizing best practices in the industry.
• Maintains databases in areas such as space management and object necessary to ensure optimum database performance and data integrity for systems.
• Conducts regular database, file structure & security reviews to ensure compliance with policies, procedures, standards and methodologies & to identify areas of improvement.
• Reports findings & recommendations to Database Manager, Database Team Members as well as leadership.
• Completes management approved documentation necessary for all planned tests, implementations, upgrades & conversions, including implementation schedules & backout/recovery plans.
• Monitors databases on a regular basis, particularly space utilization, and performs proper & timely database backups/restores, reorganizations, re-indexing and compiles as directed.
• Monitors and completes regular performance maintenance tasks, data integrity checks, performance tuning & backups/recovery steps as evidenced by successful completion of planned maintenance and minimal unplanned loss of database and system availability/functionality.
• Exhibits strong oral & written communication skills necessary to communicate both technically & non-technically with team members, other IS professional staff, IS management, users & vendors.
• Communicates and follows up in a positive & meaningful manner with customers on incident ticket management, proper procedures for system evaluations, current task/project priorities, and alternatives to requests for services that do not meet standards.
• Documents policies, procedures, standards & methodologies as necessary for the proper maintenance of databases.
• Exhibits strong task & project management skills required to ensure tasks & projects are completed in a timely manner.
• Assists Database Manager in developing logical project plans, including task timeframes and resource estimates.
• Develops & maintains proficient use of project management software & tools as demonstrated by use in project planning as well as problem resolution, change control & quality control.
• Assists in the identification & evaluation of new application/database products & tools and makes recommendations for purchase.
• Participates as an active, contributing member of project teams as evidenced by project minutes, status reports and outcomes.
• Exhibits ability to resolve problems effectively and efficiently to ensure minimal disruptions and unplanned downtimes of assigned systems and databases.
• Provides on-call coverage of database systems 24x7x365 on a rotating basis.

Requirements

• Bachelor's degree or equivalent experience
• Relevant IT Certifications
• 7+ years of experience in database administration

Nice-to-haves

• Bachelor's degree in Computer Science or related field
• 5+ years of experience in core discipline in the healthcare industry

Benefits

• 401(k) matching
• Loan forgiveness
• Tuition reimbursement