Technical Application Engineer- Billings, MT
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About The Position
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in Billings, MT or Missoula, MT. The Technical Application Engineer supports the day-to-day operations of the Sales Engineers and Account Managers in promoting sales, securing orders, and providing quality service to our customers. Regularly consults with customers on product and system applications. Provides technical product support for branches and customers, evaluates new products, provides field trouble shooting assistance, assists customers with field programming of equipment, contributes to all aspects of customer training, and conducts product application assessments. The role involves providing technical, specific, or specialized product support for branches and customers, ensuring responsive, quality service to meet and exceed customer expectations. The Technical Application Engineer contributes to planning and sale of Border States' technical products and services, supports the promotion of Border States' agency and distribution lines, and engages in in-depth, technically difficult conversations with consultants, customers, and employees related to product technology. This position requires maintaining continuous contact and interaction with customer's engineering staff and consultants, leading training sessions on new and existing technical product lines, and resolving complex issues related to product technology. Additionally, the engineer will conduct product application assessments and perform product updates and new product launches as required.
