Thermo Fisher Scientificposted 7 months ago
Full-time • Mid Level
Grand Island, NY
10,001+ employees
Computer and Electronic Product Manufacturing
About the position
The Technical Application Scientist II role at Thermo Fisher Scientific involves providing technical support for chemical product lines and services. This position is designed for individuals who enjoy working with technical information and engaging with customers to solve complex inquiries. The role emphasizes continuous learning, collaboration with various departments, and the opportunity to contribute to significant scientific advancements.
Responsibilities
- Provide technical support for Thermo Fisher Scientific Chemical product lines and services by answering customer technical inquiries received via telephone, email or web chat.
- Accurately record pertinent information from customer contacts in Customer Relationship Management system.
- Participate in frequent training on products and continuing education on new applications and technologies and present technical updates to colleagues during trainings or department meetings.
- Recommend and implement improvements in processes, FAQ and technical information.
- Participate in additional special team or individual projects.
Requirements
- A Master's degree or higher in Chemistry, Biochemistry or a similar field is preferred, Bachelors degree in Chemistry or Biochemistry is required.
- 2+ years laboratory experience.
- Effective communication, both written and oral.
- Customer centric attitude.
Benefits
- Competitive salary
- Annual Incentive bonus
- Generous benefits package
- Excellent career progression as part of a global organization
- An innovative and international working environment
