Technical Business Analyst

SUNSOFT ONLINE LLC - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

About the position

The Technical Business Analyst plays a crucial role in helping business customers implement technology solutions effectively and efficiently. This position involves determining project requirements and clearly communicating them to stakeholders, facilitators, and partners. The ideal candidate will possess strong communication skills to engage with both technical and non-technical audiences and will have experience working in Agile environments, particularly within SCRUM teams.

Responsibilities

• Understand business units' operations and key process dependencies; participate in the QA process by defining test cases based on user requirements.
• Identify, document, and communicate complex requirements across systems and business domains to ensure continuity of requirement documents across projects.
• Prepare business process maps, high-level workflows, use cases, functional specifications, wireframes, and process flow diagrams; identify business processes for redesign and suggest improvements.
• Develop Agile Product Backlog items for development teams and business owners, including assumptions, acceptance criteria, user/system details, and non-functional requirements; facilitate backlog grooming and sprint planning.
• Understand the integration of processes across domains, scope, charter, and plans.
• Perform other duties as assigned related to the position.

Requirements

• Strong knowledge and experience in analyzing business processes of IT system applications, including system design and implementation in a full life cycle project development.
• Proficiency in facilitating backlog grooming and sprint planning.
• Experience working on an Agile/Scrum team and gathering requirements for API rules.
• Ability to read and write basic SQL statements and understand relational databases and structures.
• Experience in generating requirements from business units and using business requirement documents.
• Strong experience in eliciting, detailing, documenting, and validating requirements.
• Understanding of lean methodologies like Agile, Scrum, and Waterfall.
• Strong customer service principles and practices, effective listening skills, and problem analysis.
• Strong interpersonal, presentation, oral, and written communication skills.
• Experience with analytical, research, and statistical methods.

Nice-to-haves

• Application development experience in IT departments in government or the private sector.
• Knowledge of current Microsoft .NET technologies including SQL and SharePoint.
• Scrum certification and IIBA certification.
• Working knowledge of Microsoft Team Foundation Services.

Benefits

• Health insurance
• 401k
• Paid holidays
• Flexible scheduling
• Professional development opportunities