Technical Business Analyst

Education Service Center Region 4 - Houston, TX

Houston, TX

Educational Services

About the position

The Technical Business Analyst will serve as the liaison between customers and our development team to collect, clearly document and communicate both technical and non-technical information, ensuring that the delivered solution satisfies business requirements. This role involves collaborating with stakeholders to define and address business requirements.

Responsibilities

• Primary contact between customers and development team to ensure smooth transfer of information and a timely and accurate response.
• Define and develop User Story requirements following agile methodology.
• Document user stories, features, and acceptance criteria in Microsoft Azure DevOps as required by the organization.
• Develop and maintain subject matter expertise on platform and technologies used within the organization.
• Facilitate meetings and scrum sessions with internal and external customers who require assistance to define and solve bugs, user stories, or features.
• Develop creative and innovative technological solutions to business challenges and requirements.
• Communicate, translate and simplify business requirements to ensure buy-in from both internal and external customers.
• Perform some development within toolsets of AWS framework, Angular, React, SQL, NOSQL and working with DevOps team assisting where needed for tasks to solve bugs, features or user stories.

Requirements

• Bachelor's Degree.
• 2 years of working in a Service Desk environment or support role to track and solve customer requests through remediation.
• 2 years of experience with testing solutions by defining acceptance criteria and hands-on experience testing solutions from development to production (automated or non-automated means).
• 3 years of project-related experience in supporting and improving enterprise applications through streamlining processes using SWOT, Business Process Modeling (BPM) flows, or other techniques to find efficiencies.
• Experience with requirements analysis and ability differentiate between technical and non-functional requirements.
• Outstanding collaboration skills.
• Strong computer, IT operations or software background.
• Exceptional written and verbal communication skills, including the ability communicate highly technical concepts to a non-technical audience.
• Solid critical thinking and analysis skills, including being able to define the 'What' and 'How' of a situation and understand the risks, rewards and opportunities presented to stakeholders.
• Excellent problem-solving skills.
• High level of organizational skills and attention to detail.

Nice-to-haves

• 3 years of experience as a technical business analyst.
• Working knowledge of agile methodologies.
• Working knowledge of AWS or Amazon tools for development.
• Technical or development experience in full stack development.
• Experience using JIRA or Microsoft Azure DevOps for agile development.