Technogym - Fairfield, NJ
posted 19 days ago
Full-time - Entry Level
Fairfield, NJ
1,001-5,000 employees
Wholesale Trade Agents and Brokers
About the position
The Technical Call Center Specialist at Technogym plays a crucial role in providing support and solutions to customers, ensuring a high level of service and satisfaction. This position is integral to the operations of the company, which is dedicated to promoting a wellness lifestyle through innovative fitness solutions.
Responsibilities
- Provide technical support to customers via phone, email, and chat.
- Resolve customer inquiries and issues in a timely manner.
- Document customer interactions and maintain accurate records.
- Collaborate with other departments to improve customer service processes.
- Stay updated on product knowledge and technical specifications.
Requirements
- Proven experience in a technical support or call center role.
- Strong communication and interpersonal skills.
- Ability to troubleshoot and resolve technical issues effectively.
- Familiarity with fitness equipment and technology is a plus.
- Proficient in using customer service software and tools.
Nice-to-haves
- Experience in the fitness or wellness industry.
- Multilingual abilities to assist a diverse customer base.
- Knowledge of CRM systems.
Benefits
- Health insurance coverage.
- 401k retirement savings plan.
- Paid time off and holidays.
- Professional development opportunities.
