TECHNICAL CLIENT RELATIONS ACCOUNT MANAGER II

$80,960 - $131,960/Yr

FIS - Houston, TX

Full-time - Mid Level

Houston, TX

Credit Intermediation and Related Activities

About the position

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic; every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one. We're looking for a Technical Client Relations Account Manager II to join our ever-evolving Worldpay B2B Payments Support Services team to help us unleash the potential of every business. You will serve as the primary point of contact for external clients and various departments/divisions to resolve outstanding issues, comply with customer requests, and respond to client inquiries. You will provide support in research and resolution of problems and inquiries. Your interpersonal skills, technical product knowledge, and expertise will be critical to responding to daily client-centric activities. You will need to maintain comprehensive knowledge of applicable products, services, and company policies and procedures.

Responsibilities

• Serve as the primary point of contact for external clients and various departments/divisions.
• Resolve outstanding issues and comply with customer requests.
• Respond to client inquiries and provide support in research and resolution of problems.
• Maintain comprehensive knowledge of applicable products, services, and company policies and procedures.
• Utilize interpersonal skills and technical product knowledge to assist clients effectively.

Requirements

• Knowledge of ERP systems (SAP/Oracle) and general networking concepts.
• Exposure to software integration concepts.
• Strong problem-solving expertise in a software support or technical role.
• Ability to establish and maintain effective working relationships both internally and externally.
• Bachelor's degree in business, computer science, or related discipline, or equivalent combination of education, training, or work experience.

Nice-to-haves

• Ability to analyze and solve problems using learned techniques and tools.
• Strong organizational and time management skills.
• Resourceful and proactive in gathering information and sharing ideas.

Benefits

• A competitive salary and benefits package.
• Time to support charities and give back to your community.
• Parental leave policy.
• Global recognition platform.
• Virgin Pulse access.
• Global employee assistance program.