Technical Client Relations Account Manager II

$32,000 - $77,000/Yr

FIS - San Antonio, TX

Full-time - Mid Level

Onsite - San Antonio, TX

Credit Intermediation and Related Activities

About the position

As a Technical Client Relations Account Manager II at Worldpay, you will play a pivotal role in our B2B Payments Support Services team, which is dedicated to providing exceptional support to our merchants utilizing our suite of B2B payment products and solutions. This position is designed for individuals who are ready to make a significant impact in the payments industry, working with a global community of experts and changemakers. Your primary responsibility will be to serve as the main point of contact for external clients, ensuring that their issues are resolved efficiently and effectively. You will engage with various departments and divisions within the company to address outstanding issues, comply with customer requests, and respond to client inquiries in a timely manner. In this role, you will leverage your interpersonal skills and technical product knowledge to assist clients with their daily needs. You will be responsible for researching and resolving problems, maintaining a comprehensive understanding of our products, services, and company policies. Your ability to communicate clearly and professionally, both verbally and in writing, will be essential in fostering strong relationships with clients and internal teams alike. This position requires a proactive approach to problem-solving, as you will need to analyze issues and provide solutions that meet client expectations. The Worldpay B2B Payments Support Services team is dynamic and collaborative, and you will be expected to contribute to a positive team environment. Your expertise in ERP systems, general networking concepts, and software integration will be invaluable as you work to enhance our service offerings and support our clients effectively. If you are looking for a challenging and rewarding opportunity to grow your technical skillset while making a difference in the financial services and technology sector, this position is for you.

Responsibilities

• Serve as the primary point of contact for external clients and various departments/divisions to resolve outstanding issues.
• Provide support in research and resolution of problems and inquiries.
• Maintain comprehensive knowledge of applicable products, services, and company policies and procedures.
• Communicate ideas both verbally and in written form in a clear, concise, and professional manner.

Requirements

• Bachelor's degree in business, computer science or related discipline or equivalent combination of education, training, or work experience.
• Knowledge of ERP systems (SAP/Oracle) and general networking concepts.
• Experience in software support or other technical roles with strong problem-solving expertise.
• Ability to establish and maintain effective working relationships both internally and externally.
• Strong organizational and time management skills.

Nice-to-haves

• Ability to analyze and solve problems using learned techniques and tools.
• Resourceful and proactive in gathering information and sharing ideas.

Benefits

• A competitive salary and benefits package.
• Time to support charities and give back to your community.
• Parental leave policy.
• Global recognition platform.
• Virgin Pulse access.
• Global employee assistance program.