Technical Communications Project Manager

Intralox - Baltimore, MD

Full-time - Mid Level

Baltimore, MD

1,001-5,000 employees

Merchant Wholesalers, Nondurable Goods

About the position

Intralox, LLC is seeking a Project Manager for the Technical Communications Team, responsible for managing the development and delivery of technical documentation for the ARB Equipment product line. This role requires a blend of project management, organizational, commercial, and technical writing skills to ensure high-quality documentation is delivered efficiently. The successful candidate will work in a fast-paced environment, collaborating with various stakeholders and departments to drive positive change and deliver value.

Responsibilities

• Manage the development and delivery of technical communications (e.g., product maintenance manuals, operator manuals, technical bulletins) from initiation to closure.
• Collaborate with cross-functional teams to identify documentation needs and propose and develop effective solutions.
• Ensure clear requirements before development starts and manage scope creep.
• Identify and secure necessary resources in collaboration with managers and workforce analysts.
• Set and manage timelines and milestones critical to project success.
• Anticipate, identify, manage, and resolve issues and risks, escalating to management as needed.
• Maintain clear, proactive, and systematic communication with all stakeholders.
• Contribute to the development and improvement of team processes and deliverables.

Requirements

• B.S. or B.A. from an accredited university and/or 5+ years of experience in Project Management, Product Management, or a related field.
• Proven track record in managing technical projects involving multiple cross-functional team members and stakeholders.
• Experience with authoring in component content management systems (CCMS), such as Tridion, Author-it, or similar system.
• Confident, credible, resilient, proactive, open to feedback, and results-oriented.
• Strong collaborator who is trustworthy and can create alignment without formal authority.
• Commercially minded, with the ability to conceptually grasp and communicate technical information to customers and to internal teams.
• Proficiency in Microsoft Office Programs and Smartsheet.

Nice-to-haves

• PMP or formal Project Management training
• Experience in managing documentation projects
• Experience in the material handling or warehouse industry
• Technical knowledge of electro-mechanical devices

Benefits

• Comprehensive support and access to technical experts
• Award-winning customer service team
• Opportunities for professional development and growth