Technical Content Creator

About the position

Each bike has a life of its own. They have unique characteristics and function differently, and they require an innovative content creator to tell their story to our riders and retailers. Are you a 3D creator, Innovator, visualizer, storyteller, and bike enthusiast?

Responsibilities

• Create industry-leading technical documentation (digital and print User Manuals, 3D renderings, Service guides, and Schematics) supporting bicycles and other complex products.
• Create technical content to be consumed digitally - supporting the team's transition from long-form print to online modular content.
• Provide input to improve our written team style guide. Review/edit all written technical content for quality & alignment on an ongoing basis.
• Grow to become a product expert through collaboration with Product Development and Engineering teams to inform content creation.
• Work within a team to establish and expand technical content creation workflow and best practices.
• Partner with Legal to incorporate requirements into content and ensure all documents meet or exceed them.
• Scan the environment globally to ensure content is industry-leading in form and function.
• Actively participate in enhancing the execution of new Product Introduction by providing best-in-class documentation that is first-class, accurate, innovative, and adheres to the project timeline.
• Support Specialized Retailer Education & Marketing departments with Technical Education content creation as needed.

Requirements

• 3D Design, BS degree or equivalent experience/education
• Experience in a technical writing or content creation position is preferable.
• Experience with 3D CAD software is required (Creo preferred)
• Proficiency with a 3D Rendering Suite is ideal (3D Max preferred)
• Fluent in English, written and spoken.
• Proven ability to write in explanatory and procedural styles for multiple audiences
• Acute attention to detail in all aspects of responsibilities
• Experience with a digital CMS (hosting, publication, and search management of Technical Content) would be a significant plus. Examples include, but not limited to, Adobe Experience Manager, Contentful, and eGain.
• Demonstrated effectiveness working cross-functionally and cross-culturally in a global environment
• Proficiency with Adobe Suite.
• Background in web design or creating content for the web-preferred
• Proficient with prioritization and multi-tasking. Able to manage several projects concurrently.
• Adept with communication, particularly highly technical subject matter.
• Self-motivated team player

Nice-to-haves

• Experience in a technical writing or content creation position is preferable.
• Background in web design or creating content for the web-preferred.