Technical Content Professional

Hybrid - Bangalore, IN

Professional, Scientific, and Technical Services

About the position

Technical content is the backbone of our client's digital self-service experience and is essential for client retention and growth. Are you interested in being part of a team that drives user-centered high-quality content through a collaborative partnership with the Design community, which plays a key role in customer loyalty and IBM's profitability? As we strive for great user experiences, we need great technical content professionals building those experience.

Responsibilities

• Synthesize product information to create a variety of customer-facing information deliverables.
• Develop and test critical product content.
• Collaborate effectively across remote teams and time zones.
• Work with Subject Matter Experts to understand technical concepts.

Requirements

• Bachelor's Degree.
• Ability to quickly acquire knowledge of a product, including the basics of its technologies and how it's used by our customers to inform content.
• Ability to follow a defined content plan and create content with guidance.
• Ability to adapt work and processes according to guidance and direction from design leads.
• Ability to write accurate, clear, and concise documentation for a global audience.
• Experience with XML or DITA tagging languages.
• Ability to gather data, draw insights and problem solve.

Nice-to-haves

• Proficiency with relevant content development and publishing tools and processes.
• Ability to apply user needs to content design and development.
• Ability to use and contribute to shared source repositories such as GitHub.
• Ability to acquire and leverage IBM Design Thinking practices.
• Experience with Agile software development lifecycle.
• Familiar with DevOps and a variety of software engineering concepts.