IBMposted 27 days ago
Hybrid - Bangalore, IN
Professional, Scientific, and Technical Services

About the position

Technical content is the backbone of our client's digital self-service experience and is essential for client retention and growth. Are you interested in being part of a team that drives user-centered high-quality content through a collaborative partnership with the Design community, which plays a key role in customer loyalty and IBM's profitability? As we strive for great user experiences, we need great technical content professionals building those experience.

Responsibilities

  • Synthesize product information to create a variety of customer-facing information deliverables.
  • Develop and test critical product content.
  • Create modern, user-centric products for the mainframe.
  • Collaborate with internal and external clients.
  • Define a content plan based on user's needs using various sources.
  • Use data and feedback insights to iteratively improve content quality.
  • Own and deliver content independently while communicating with stakeholders.
  • Write accurate, clear, and concise documentation for a global audience.
  • Collaborate effectively across remote teams and time zones.
  • Work with Subject Matter Experts and understand technical concepts.

Requirements

  • Bachelor's Degree.
  • Ability to quickly acquire knowledge of a product, including the basics of its technologies.
  • Developing and executing user-centric content strategies aligned with project goals.
  • Ability to use XML or DITA tagging languages.
  • Ability to quickly adapt and learn new skills.

Nice-to-haves

  • Proficiency with relevant content development and publishing tools and processes.
  • Ability to use visual tools such as Figma or video skills.
  • Ability to use and contribute to shared source repositories such as GitHub.
  • Ability to acquire and leverage IBM Design Thinking practices.
  • Experience with Agile software development lifecycle.
Hard Skills
Figma
1
Github
1
IBM Software
1
IBM Tririga
1
Software Development
1
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Soft Skills
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0
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