Technical Content Writer - SF, CA / Buffalo, NY

$70,000 - $85,000/Yr

Odoo - San Francisco, CA

Full-time - Entry Level

Remote - San Francisco, CA

11-50 employees

Merchant Wholesalers, Durable Goods

About the position

The Technical Content Writer position at Odoo involves creating detailed and accurate technical content for various marketing pipelines, including technical documentation, product tours, eLearning, microcontent, and whitepapers. This full-time hybrid role requires a strong technical aptitude to communicate complex information effectively, as the writer will need to understand customer environments and the value of Odoo products. The role emphasizes collaboration with cross-functional teams and the ability to manage projects independently while adhering to content guidelines.

Responsibilities

• Work cross-functionally with R&D, product, technical, and content marketing teams to stay updated on Odoo features.
• Ensure accurate knowledge is provided to customers across various communication channels.
• Review content and adapt best practices from Odoo's marketing team in Belgium for US audiences.
• Write long-form technical guides, whitepapers, eLearning scripts, and product tour videos.
• Independently author technical support and documentation articles, revising content from multiple contributors.
• Read and write in RST markup and submit documentation content using Git.
• Perform content and technical reviews using GitHub.
• Manage projects independently using Odoo Project and follow the yearly content calendar.

Requirements

• Bachelor's Degree or similar experience in Writing, Communications, or Computer Science.
• Portfolio of writing samples for review.
• Experience with ERP or in a SaaS company.
• Experience writing technical documentation.
• Familiarity with Git/GitHub or a willingness to learn.

Nice-to-haves

• Proficiency in multiple languages.
• A/V experience.
• Available immediately.

Benefits

• Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits.
• PTO (Paid-time-off), paid sick days, and paid holidays.
• Employee Assistance Program; 3 X 1-hour telehealth calls with certified mental health professionals.
• $100 towards a work-from-home office setup.
• Chef-prepared lunches, snacks, fruit, and coffee/drinks on tap!
• Company-sponsored events for groups of 6+ employees.