American Express - Juneau, AK
posted 2 months ago
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Technical Customer Onboarding Manager, you will be the owner of the technical workstreams and customer product suite within the overall project during project implementations. Your role will involve aligning those responsible for the product implementations to the overall customer objectives, maintaining and communicating customers' global strategy and approach with all technical workstreams across different regions to ensure alignment. You will create timelines for technical deployment, working alongside the Customer Onboarding Manager (COM) and other relevant workstream owners to ensure that the deployment fits within the overall project timeline. In this position, you will help those responsible for product implementations to be successful by setting clear delivery expectations, providing a clear scope overview, and developing project plans. You will work with each product Subject Matter Expert (SME) and deployment team to deploy each product and manage governance on schedule and scope. As the single point of contact for the customer for all applicable technical and product queries, you will liaise with workstream owners to review these queries and provide updates or resolutions to the customer. Building and managing solid project plans, managing risks and issues, and controlling changes that may impact customer outcomes will be key responsibilities. You will also provide status updates on technical deployment back to COMs to incorporate into overall status updates for internal partners and customers. Strong relationships and partner management will be essential to understand and meet customer requirements during the implementation process. You will liaise with compliance teams when necessary to ensure that Global and Regional Legal and Compliance GBT standards are met. Additionally, you will review, raise, and handle any risks or issues related to technical deployment and work with workstream owners to resolve and mitigate these issues. Collaborating with technical and product teams to resolve any technical or product functionality issues will also be part of your role. You will ensure the execution of prescribed end-to-end test plans to meet quality metrics and provide expertise on new products and best practices.