American Express - Juneau, AK
posted 2 months ago
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Technical Customer Onboarding Manager, you will be the owner of the technical workstreams and customer product suite within the overall project during project implementations. Your role will involve aligning those responsible for the product implementations to the overall customer objectives, maintaining and communicating customers' global strategy and approach with all technical workstreams across different regions to ensure alignment. You will create timelines for technical deployment, working alongside the Customer Onboarding Manager (COM) and other relevant workstream owners and the customer to ensure it fits within the overall project timeline. Your responsibilities will include helping those responsible for product implementations to be successful by setting clear delivery expectations, providing a clear scope overview, and managing project plans. You will serve as the single point of contact for customers regarding all applicable technical and product queries, liaising with workstream owners to review and respond to customer inquiries. In this role, you will build and manage solid project plans, manage risks and issues, and control changes that may impact customer outcomes. You will provide status updates on technical deployment back to COMs to incorporate into overall status updates for internal partners and customers. Strong relationships and partner management will be essential to understand and meet customer requirements during the implementation process. You will also liaise with compliance teams when necessary to ensure that Global and Regional Legal and Compliance Amex GBT standards are met. Your expertise will be crucial in executing prescribed end-to-end test plans to meet quality metrics and providing best practices for new products.