Technical Customer Service Representative-HYBRID

$56,160 - $62,400/Yr

Unclassified - Naperville, IL

Full-time

Naperville, IL

About the position

The Technical Customer Service Representative role is a contract position focused on providing technical repair direction and support for proprietary products. The representative will assist customers post-sale, utilizing their automotive knowledge to address inquiries and concerns effectively. This position requires a blend of technical expertise and customer service skills, with a significant emphasis on communication and problem-solving.

Responsibilities

• Provide technical repair direction and support on all proprietary products.
• Assist customers after the sale of a product via case file or telephone.
• Utilize PC-based systems to provide part numbers for customers.
• Answer customer questions and concerns using knowledge of vehicle operations and parts.

Requirements

• 4 years of customer service experience required.
• Proficiency in MS Outlook and TEAMS.
• Excellent written and verbal communication skills.
• Basic automotive and/or truck technical knowledge.

Nice-to-haves

• Parts catalog/ordering experience preferred.

Benefits

• Competitive hourly pay of $27 - $30.
• Contract position with expected hours of 40 - 42 per week.