Technical Customer Service Representative

Vintage Printing & Distribution Services - Louisville, KY

Full-time - Entry Level

Louisville, KY

About the position

Vintage Printing & Distribution Services is seeking a Technical Customer Service Representative for its Statement Processing technical team. This full-time position involves assisting team members with daily file processing activities, preparing data files for mailings, and aiding the production team to meet daily goals while ensuring customer expectations are met. The role requires a detail-oriented individual who is eager to learn and can effectively communicate with customers and co-workers.

Responsibilities

• Assist team members in handling daily file processing activities.
• Prepare data files for mailings.
• Aid the production team to accomplish daily goals.
• Ensure customer expectations are met while paying careful attention to details.

Requirements

• Strong attention to detail and ability to follow directions correctly and consistently.
• Ability and initiative to learn department operations and custom computer programs.
• Retention of details and ability to build upon learned knowledge.
• Excellent computer skills, especially in Microsoft Office programs.
• Above-average MS Excel skills and experience.
• Positive, engaged attitude.
• Dependability is a must.
• Ability to work independently and as part of a team.
• Excellent problem-solving, organizational, and time management skills.
• Good verbal and written communication skills.

Nice-to-haves

• High school diploma or equivalent (Preferred)

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance