Technical Customer Success Manager
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About The Position
EazyStock is looking for a Technical Customer Success Manager (T-CSM) who plays a crucial role in bridging the gap between technical teams and non-technical Customer Success Managers (CSMs). This position is essential for ensuring the best customer experience during onboarding and post go-live phases. The T-CSM will work directly with customers on implementation, handling technical setup and modifications to help customers achieve their goals. The role involves taking responsibility for assigned customers, becoming an integral part of their business, and serving as a valuable, tech-savvy advisor. The T-CSM will also be the voice of the customer within the business, working cross-functionally to ensure needs are met and playing a major role in how the region evolves to further support customers. Reporting to the Head of Customer Success, the T-CSM will manage a portfolio of customers and have the support required to thrive in their role.
