Technical Customer Success Manager

$70,000 - $160,000/Yr

Oden Technologies - New York, NY

Full-time - Mid Level

New York, NY

Telecommunications

About the position

As an Oden CSM, you will be our clients' main point of contact and will build long-lasting partnerships to ensure overall success of their experience with Oden. You will be responsible for coordinating all enablement for the client, helping them derive quantifiable value and adopt the most useful components of the Oden system in the context of their larger digital transformation journey. This will require growing relationships at all levels of the business and across Engineering, Operations, Quality, and IT. As the key touch-point between Oden and our customers, you will also play an important role in shaping new features and overall Product strategy.

Responsibilities

• Creating quantifiable project plans with clients based off of each client's needs, constraints, and factory setup
• Ensuring factories use production data effectively to increase capacity, quality, and ROI
• Tracking and recording cases of factory improvement and ROI
• Overall client renewals and installation expansion
• Maintaining relationships with client engineers and senior management
• Recording, distilling, and delivering client feedback to Oden executives and Product to incorporate into future platform development and go-to-market strategy
• Conducting Quarterly Business Reviews with client executives to consult on client strategy, business objectives, and their coordination with Oden's value proposition

Requirements

• 5+ years experience working in manufacturing on process optimization or digital adoption, either as a Consultant, Engineer, or Lean Expert, or as a customer success representative for a 3rd-party SaaS vendor
• Technical degree in Engineering, Computer Science, or similar or equivalent experience
• Experience in identifying process or logistical constraints and using analytics or statistical process control to alleviate them
• Experience building close relationships with executives and engineers to understand their needs and see a solution through to completion
• Curiosity and enthusiasm about technology
• Exceptional communication skills
• Strong project management and self-organization skills

Nice-to-haves

• Business management experience: operations management, engineering management or similar
• An understanding of factory and manufacturing financials
• Experience translating business problems into technical solutions

Benefits

• Measurable impact to the world and the chance to help real people - innovators, engineers, operators - produce more with less waste
• Exposure to many tech disciplines, most of which are rapidly evolving.
• A bridge between the physical and cloud worlds of tech. Our platform unites big data visualizations with sensors, M2M tech, and heavy industrial equipment.
• A platform that has the potential to evolve beyond what we have envisioned now.
• Scientific and transparent thinking, for everyone involved.
• Backing by world leaders of both industry and tech that will ensure long term growth and development for us.