Technical Customer Support Associate
Lcg•Rockville, MD
460d•$45,000 - $60,000•Remote
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About The Position
The Technical Customer Support Associate is responsible for delivering exceptional customer service by addressing inquiries related to IT and technical issues, program policies, and operations. This role involves utilizing approved documentation to provide accurate information and support through various communication channels, including phone, email, and live chat. The associate will also document interactions and escalate unresolved issues as necessary, while staying updated on relevant knowledge resources.
