Avispa - Colorado Springs, CO
posted 3 months ago
The Inside Technical Customer Support Engineer - Inside Applications position at a leading technology company involves providing essential technical support across a wide range of technologies. The successful candidate will be responsible for resolving fundamental technical questions and leveraging AI tools to enhance first contact resolution rates. This role is critical in ensuring that customers receive timely and effective support for the company's diverse family of data acquisition (DAQ) systems, function generators, digital multimeters (DMM), DC/AC power supplies, electronic loads, frequency counters, source measurement units (SMU), oscilloscopes, and application/test automation software. The position is based in Colorado Springs, CO, and is a 24-month assignment with a commitment of 40 hours per week. In this role, the engineer will ensure that customer interactions are handled with a high level of satisfaction, working collaboratively with a team of engineers to address new support requests promptly. The engineer will utilize a case management system to track customer interactions, document resolutions, and publish knowledge articles and FAQs on the Support Portal. This will empower customers to find answers to their test and measurement challenges independently. Continuous development of technical expertise is essential as new products are introduced, and the engineer will also be responsible for creating pre-sales leads by translating customer technical needs into specific product offerings. The company prides itself on a family-oriented culture and environment, making it an ideal workplace for individuals who value collaboration and customer service excellence. The position offers competitive hourly pay and a comprehensive benefits package, including group medical, dental, vision, life insurance, and a retirement savings program.