Technical Customer Support

$39,520 - $43,680/Yr

AppleOne - Long Beach, CA

Full-time

Hybrid - Long Beach, CA

Administrative and Support Services

About the position

We are seeking a skilled and customer-focused Technical Customer Service Representative to provide exceptional support to our clients. The role involves handling inquiries and issues related to orders, warranties, and technical troubleshooting while ensuring a seamless customer experience. You will be responsible for managing communication via email and phone, using various software tools to resolve issues effectively.

Responsibilities

• Respond to customer inquiries via email and phone, providing timely and accurate information.
• Open and manage support tickets in the system to track and resolve customer issues.
• Look up and process customer orders, including placing orders and checking stock availability.
• Perform technical troubleshooting to assist customers with resolving product-related issues.
• Handle warranty claims efficiently, ensuring adherence to company policies.
• Maintain accurate records of customer interactions, orders, and resolutions.
• Utilize MS Office, NetSuite, and ZenDesk to manage customer information and communication.
• Collaborate with internal teams to escalate and resolve complex customer concerns.

Requirements

• High School diploma or equivalent.
• Customer service experience, preferably in a technical or product-focused role.
• Proficiency in MS Office applications (Word, Excel, Outlook).
• Experience with NetSuite and ZenDesk or similar customer relationship management tools is a plus.
• Strong problem-solving and technical troubleshooting skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Attention to detail and a commitment to delivering outstanding customer service.

Nice-to-haves

• Familiarity with technical products or a background in a similar industry.
• Experience in handling warranty claims and order management.
• Furniture industry experience is a plus.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid sick time
• Vision insurance