Technical/Desktop Support Engineer

Community Servings - Boston, MA

Full-time - Entry Level

Boston, MA

Social Assistance

About the position

The Technical/Desktop Support Engineer is responsible for providing remote and onsite technical support, ensuring effective interaction with end-users. This role requires a strong technical proficiency, excellent communication skills, and a commitment to customer service, as the engineer will assist in resolving technical issues and onboarding new employees while supporting the mission of Community Servings.

Responsibilities

• Provide superior customer service through quick and effective assistance in responding to, and resolving, technical issues and inquiries via email, online chats, over the phone, or in person.
• Onboard new employees, consultants, contractors, temps, etc.
• Install and maintain desktop and laptop computers, printers, and software and evaluate new technologies.
• Monitor desktop infrastructure performance and provide suggestions to improve efficiency.
• Maintain hardware and software inventory.
• Develop and deliver training and inform customers about IT products and services.
• Develop and maintain documentation.
• Walk customers step-by-step through the problem-solving process.
• Follow up with customers to ensure satisfactory service.
• Represent Community Servings with professionalism and integrity while helping to advance the agencies mission.

Requirements

• Bachelor's degree or equivalent experience.
• Comprehensive knowledge of computer systems and 3-5 years of experience troubleshooting hardware and software issues.

Nice-to-haves

• Microsoft Certified Professional
• Microsoft Certified Solutions Expert
• CompTIA A+ Certification
• HDI Desktop Support Technician

Benefits

• Medical Insurance
• Life-, Short- and Long-Term Disability Insurance
• Paid Vacation, Holidays, Sick Time, and Personal Time off
• Flexible Spending account (Medical and Daycare)
• Tuition reimbursement
• 403(b) Retirement Plan
• Free Dental Insurance
• Free daily community lunch
• Free parking