Technical eCommerce Copywriter & Editor

Cardinal Health • Indianapolis, IN

431d • $79,700 - $113,800

About The Position

The Technical eCommerce Copywriter & Editor at Cardinal Health will lead the development of instructional content and support various copywriting needs within the Pharma eCommerce Operations team. This role focuses on creating user-friendly guides and marketing content while collaborating with cross-functional teams to enhance the user experience and maintain brand integrity.

Requirements

• Bachelor's degree in marketing, communications or related field preferred
• 5+ years as a copywriter with experience defining content strategy in collaborative, deadline-driven environment preferred
• eCommerce experience
• Product Information Management (PIM) experience preferred
• Must be a creative and strategic thinker
• Excellent communication skills
• Proven time management skills
• Comfortable presenting concepts and creative work in team meetings
• Broad portfolio of product content samples, preferably targeting both B2B and B2C audiences
• The ability to juggle multiple projects effectively
• Experience as a UX writer in an enterprise setting
• Experience using business requirements to create copy that fits
• Demonstrated capability in writing user-friendly instructional labels, content and error messages in digital interfaces such as web and mobile applications
• Experience using user flows to write user messaging
• Experience conducting A/B testing on copy
• Experience collaborating with UX design and research team members
• Experience creating solutions based on user feedback, usability testing and metrics
• Experience in healthcare or pharmaceuticals
• Experience working in agile planning

Responsibilities

• Own technical eCommerce content execution and process management, including writing, reviewing, editing, timeline management, progress tracking and reporting.
• Gather, analyze and apply information from subject matter experts to develop help and support materials, including operational procedures, manuals, emergency plans, regulatory-required documentation, video scripts, etc.
• Simplify complex processes into easy-to-follow steps that can be followed by our audience to achieve intended results.
• Review and test new features, product releases and updates to determine communication needs; plan and execute required communications.
• Enrich product data and assets using Product Information Management (PIM) and Digital Asset Management (DAM) systems.
• Write/edit digital marketing copy, including emails, banner and keywords search ads and campaign landing pages.
• Work cross-functionally with product, UX, research, marketing and legal teams to ensure communication meets all standard requirements and drives conversion, product adoption and retention.
• Ensure all deliverables are clear and concise, follow established voice, tone and style and maintain brand integrity.
• Manage time efficiently to work on multiple deliverables at once and ensure all deadlines and/or SLAs are met.
• Demonstrate flexibility by being able to pivot when high-priority projects with tight deadlines arise.
• Review and test new features, product releases and updates to determine communication needs.
• Work on release specific items, high-priority documents and training materials for internal and external end users.
• Understand how every piece of copy reads individually and as part of the full user experience, ensuring consistency across every action.
• Support eCommerce operations and digital marketing team channels as needed.
• Utilize time management skills to enable you to work on multiple deliverables at the same time.

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree