Technical eCommerce Copywriter & Editor

Cardinal Health-posted about 1 year ago
$79,700 - $113,800/Yr
Full-time • Mid Level
Springfield, IL
Merchant Wholesalers, Nondurable Goods
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The Technical eCommerce Copywriter & Editor at Cardinal Health will lead the development of instructional content and support various copywriting needs within the Pharma eCommerce Operations team. This role focuses on creating user-friendly guides and marketing content while collaborating with cross-functional teams to enhance the user experience and maintain brand integrity.

  • Own technical eCommerce content execution and process management, including writing, reviewing, editing, timeline management, progress tracking and reporting.
  • Gather, analyze and apply information from subject matter experts to develop help and support materials, including operational procedures, manuals, emergency plans, regulatory-required documentation, video scripts, etc.
  • Simplify complex processes into easy-to-follow steps that can be followed by our audience to achieve intended results.
  • Review and test new features, product releases and updates to determine communication needs; plan and execute required communications.
  • Enrich product data and assets using Product Information Management (PIM) and Digital Asset Management (DAM) systems.
  • Write/edit digital marketing copy, including emails, banner and keywords search ads and campaign landing pages.
  • Work cross-functionally with product, UX, research, marketing and legal teams to ensure communication meets all standard requirements and drives conversion, product adoption and retention.
  • Ensure all deliverables are clear and concise, follow established voice, tone and style and maintain brand integrity.
  • Manage time efficiently to work on multiple deliverables at once and ensure all deadlines and/or SLAs are met.
  • Demonstrate flexibility by being able to pivot when high-priority projects with tight deadlines arise.
  • Review and test new features, product releases and updates to determine communication needs.
  • Work on release specific items, high-priority documents and training materials for internal and external end users.
  • Understand how every piece of copy reads individually and as part of the full user experience, ensuring consistency across every action.
  • Support eCommerce operations and digital marketing team channels as needed.
  • Utilize time management skills to enable you to work on multiple deliverables at the same time.
  • Bachelor's degree in marketing, communications or related field preferred
  • 5+ years as a copywriter with experience defining content strategy in collaborative, deadline-driven environment preferred
  • eCommerce experience
  • Product Information Management (PIM) experience preferred
  • Must be a creative and strategic thinker
  • Excellent communication skills
  • Proven time management skills
  • Comfortable presenting concepts and creative work in team meetings
  • Broad portfolio of product content samples, preferably targeting both B2B and B2C audiences
  • The ability to juggle multiple projects effectively
  • Experience as a UX writer in an enterprise setting
  • Experience using business requirements to create copy that fits
  • Demonstrated capability in writing user-friendly instructional labels, content and error messages in digital interfaces such as web and mobile applications
  • Experience using user flows to write user messaging
  • Experience conducting A/B testing on copy
  • Experience collaborating with UX design and research team members
  • Experience creating solutions based on user feedback, usability testing and metrics
  • Experience in healthcare or pharmaceuticals
  • Experience working in agile planning
  • Medical, dental and vision coverage
  • Paid time off plan
  • Health savings account (HSA)
  • 401k savings plan
  • Access to wages before pay day with myFlexPay
  • Flexible spending accounts (FSAs)
  • Short- and long-term disability coverage
  • Work-Life resources
  • Paid parental leave
  • Healthy lifestyle programs
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